Our Return Policy
At Popseoul Studio, we are committed to providing our customers with high-quality products and excellent customer service. Due to the nature of our products, we only accept returns for items that are damaged or defective.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria.
- Reason: The item must be damaged or defective upon receipt. This includes any printing errors or incorrect sizes sent on our behalf.
- Timeframe: Items must be returned within 10 days of the purchase date.
- Condition: Items must be unused, unwashed, and in the same condition that you received them. Original packaging is not neccesary.
How to Initiate a Return
If your item meets the eligibility criteria and is not subject to the exceptions listed above, please follow these steps to initiate a return:
1. Contact Customer Service: Email our customer service team at info@popseoulstudio.com to request a return authorization.
2. Provide Evidence: Please provide photos or videos of the damaged or defective item for verification. If your request is approved we will send you an email with your shipping label and detailed instructions for return.
3. Prepare Your Return: While we do provide a shipping labelm you will need to obtain your own packaging to ship the item securely.
4. Shipping Label: We will email you a prepaid shipping label for the return. Affix the shipping label to your package.
5. Ship Your Return: A return address will be sent to you via email by our customer service team.
Return Shipping Costs
- Popseoul Studio Responsibility: Popseoul Studio will cover the return shipping costs for all eligible returns.
Processing Time
Once we receive your return, we will inspect the item and notify you of the status of your return. Please allow up to 3 business days for this process. Once your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Refunds
- Method: Refunds will be issued to the original method of payment used at the time of purchase.
- Processing Time: Refunds will be processed as soon as your item is received by us. You will be notified when we receive your item and process your refund. Please allow 3-5 business days for the refund to process and appear in your account.
Exchanges
At this time, we do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.
Contact Us
If you have any questions about our returns policy or need assistance with a return, please contact us:
- Email: info@popseoulstudio.com
We will get back to you within 1-3 business days.
Frequently Asked Questions (FAQ)
How do I know if my item is eligible for return?**
To be eligible for a return, your item must be damaged or deffective upon arrival and returned within 10 days of purchase and unused.
Who pays for return shipping?
Popseoul Studio covers the return shipping costs for all eligible returns. However please note that we do not cover packaging costs.
How long does it take to process a return?
Please allow up to 3 business days for us to inspect your return and notify you of the status. Refunds are typically processed within 3-5 business days.
Can I exchange an item?**
We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.
What should I do if I receive a damaged or defective item?
Contact our customer service team immediately for assistance. We will provide instructions for returning the item and ensure a replacement or refund.
By providing a clear and comprehensive returns policy, we aim to make the process as smooth and hassle-free as possible for our customers. Thank you for shopping with Popseoul Studio!
